KanDarm Medical Billing Service Frequently Ask Questions
Q. How long does it take to get started with KanDarm Medical Billing Service? A. We can start submitting your claims in as little as one week, once we have all the information on your practice. Medicaid, Medicare and Blue Cross and Blue Shield can take up to 3 weeks. We can submit these claims as paper claims so that there is no income loss during the transition. Q. What information is needed for KDMB to get started? A. We will need a completed provider enrollment form. A fee schedule, list of current insurance companies, list of all referring providers, list of procedure codes and list of most commonly used diagnosis codes. Q. Why does KDMB charge a set up few? A. This is a one time non-refundable fee that covers creating your database and setting up your accounts with the clearinghouse. There is a lot of work that needs to be done on the back end before we start submitting your claims. The set-up fee is determined on the provider's practice since each practice is unique. 
Q. Where are payments/reimbursement sent? A. It is Kandarm Medical Billing Service policy not to accept payments for our clients. All checks are made out to you or your practice and sent directly to your office. Copies of all EOB's are then sent to us so that we can post payment, follow-up and bill patients as necessary. Q. Can we handle clients nationwide? A. KDMB Medical Billing Services can handle clients from anywhere in the nation. Documents can be sent by fax, internet or mail. We do not outsource any of our work All of your work is completed in our office. Q. Can KDMB code our superbills for us? A. We do not provide coding services; this should only be done by a certified coder or the provider. Q. How often will KDMB submit our claims? A. We will bill your claims as often as we receive them. We strongly recommend that claims are sent to us on a daily basis. The sooner we receive your claims, the sooner you can start collecting. Q. How does KDMB handles denials? A. Claims are denied for a lot of different reasons. We follow up with each and every denial. If the claim can be paid, we will do everything possible to get you paid. This includes appealing if we have to. Some denials would have to be written off.  Q. How often will KDMB bill our patients? A. All providers have a choice as to when they would like their patients to be billed. We have had providers that asked us to bill the patients after each EOB have been received and posted to the patients accounts. However, most of our providers prefer that we send patients' statements once per month. Q. How does KDMB handles non-payments from patients? A. KanDarm Medical Billing Service is not a collection agency so we recommend most accounts that are 90 days past due be turned over to a collection agency. We send out three to four month of statements to all patients before recommending any collection plans.
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